Step 1 of 8
Business basics
Core details about your business — the foundation of your AI agent's knowledge.
Step 2 of 8
Services & offer
What your business does and what your AI agent should promote to visitors.
Step 3 of 8
Hours & operations
When you're open and how enquiries currently arrive — so the agent knows when to escalate.
Step 4 of 8
Questions & agent rules
The questions your agent handles automatically — and the guardrails it must follow.
These are handled automatically. Include your exact preferred wording — the agent will use it.
Step 5 of 8
Agent identity & brand voice
How your AI agent presents itself — name, personality, and the type of customer it speaks to.
What should your AI be called? e.g. Fredi, Max, Bella, Sam
Step 6 of 8
Lead capture & routing
What counts as a genuine enquiry for your business — and where it goes when captured.
You'll get an email the moment Fredi captures an enquiry.
Step 7 of 8
Chat widget setup
How the agent appears and opens conversations on your website.
This is the first thing your agent says. Make it specific to your business.
Tappable buttons shown at the start of every conversation.
Step 8 of 8
Final details
A few last things before we build your agent.
ℹ Under UK GDPR, your website must have a privacy policy that references the AI chat assistant. Mediahubink will provide you with the required wording to add. A Data Processing Agreement between you and Mediahubink is also required before go-live — we'll send this to you separately.
ICO registration is required for any business collecting personal data digitally. Register at ico.org.uk — from £40/year.
Brief submitted
Your AI agent build brief has been received. Joash will review it and be in touch within one business day to confirm your build timeline.
Build type —
Contact — joash@mediahubink.com
WhatsApp — 07544 833862
Target go-live — Within 72 hours of brief confirmation